Menang 18 is committed to protecting the privacy and security of your personal data. This document clearly explains how we collect, use, store, and safeguard player information in Malaysia.
Protecting your data is menang 18's top priority. We comply with Malaysia's Personal Data Protection Act 2010.
Register SecurelySix core principles that keep your privacy protected at all times
All data transmitted between your device and menang 18 servers is protected with bank-grade 256-bit SSL encryption technology. No third party can intercept your information.
Menang 18 is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA). The collection and processing of your data is carried out in accordance with local legal guidelines.
Menang 18 has never and will never sell, rent, or trade your personal data to any third party for marketing purposes without your consent.
We only collect data you voluntarily provide, for clearly stated purposes. You may withdraw your consent at any time through your account settings.
This Privacy Policy is written in plain language. We want you to know exactly what we do with your data — no fine print, no hidden terms.
You have the right to access, correct, delete, and manage your personal data. Contact us at any time and we will respond within 14 business days.
Menang 18 ("we", "our platform", or "menang18.com") respects the privacy of every player and user of our services. This Privacy Policy explains how menang 18 collects, processes, uses, discloses, and protects your personal data when you visit our website, register an account, or use any of the services we offer.
This Privacy Policy applies to all menang 18 users, including website visitors, registered members, and those who interact with our platform through various channels including the website, Live Chat, email, and phone.
Menang 18 operates in full compliance with the requirements of Personal Data Protection Act 2010 (PDPA) Malaysia. We take this responsibility seriously and are committed to upholding high data protection standards for all our players across Malaysia.
Menang 18 only collects the personal data necessary to provide our services safely and efficiently. Below are the types of data we collect:
| Data Category | Type of Information | Requirements |
|---|---|---|
| Personal Identity | Full name, date of birth, MyKad number, gender | Mandatory |
| Contact Information | Malaysian phone number, email address, home address | Mandatory |
| Financial Data | Bank account details, e-wallet numbers (Touch 'n Go, GrabPay, DuitNow) | For transactions |
| Technical Data | IP address, device type, web browser, operating system | Security |
| Gaming Data | Betting history, login records, account balance, bonuses applied | Platform operations |
| Communication Data | Live chat conversation records, support emails, complaints | Customer support |
Menang 18 collects personal data through the following channels:
Menang 18 uses collected personal data solely for the following purposes. We will not process your data for any other purpose without notifying you in advance:
Menang 18 does not sell or trade your personal data. However, we may share your data with selected parties under the following circumstances only:
We work with carefully selected third-party service providers to handle specific aspects of our platform. These include payment gateway providers (Touch 'n Go, GrabPay, DuitNow, FPX), licensed game software providers, cloud service providers, and data analytics companies. All third parties are bound by strict confidentiality agreements and may only use your data for purposes we have specified.
Menang 18 may disclose your personal data to the relevant authorities in Malaysia when required by law, court order, or valid legal process — including for AML compliance and financial fraud prevention purposes.
In cases involving serious security threats or to protect the integrity of the menang 18 platform and other players, we reserve the right to disclose necessary information to the relevant authorities.
The security of your personal data is a priority at menang 18. We implement comprehensive technical and organisational security measures to protect your information from unauthorised access, use, alteration, or disclosure:
While we take all reasonable steps, no system can guarantee 100% absolute security. You are also responsible for keeping your menang 18 account password and login credentials safe.
Menang 18 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can control and manage cookies through your web browser settings. Please note that disabling certain cookies may affect the functionality and your experience on the menang 18 platform. For more information on how to manage cookies, please refer to your web browser's help section.
Menang 18 retains your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, or as required under applicable Malaysian law.
| Data Type | Retention Period | Reason |
|---|---|---|
| Active account data | For the duration of active account | Service operations |
| Financial transaction records | 7 years after the transaction | AML regulatory compliance |
| Support communication logs | 3 years | Complaints resolution & audit |
| KYC data (verification documents) | 5 years after account closure | PDPA & AML Requirements |
| Technical & Security Logs | 12 months | Security forensics |
| Marketing data (where consented) | Until consent is withdrawn | Marketing communications |
When data is no longer required, menang 18 will securely delete or destroy it using methods that ensure it cannot be recovered.
As a menang 18 player and subject to the Malaysia Personal Data Protection Act 2010, you have the following rights regarding your personal data:
To exercise any of the above rights, please contact our Data Privacy team by email at support@menang18.com with the subject line "Personal Data Rights Request". Please include your full name, menang 18 account number, and details of your request.
Menang 18 will respond to all valid requests within 14 working days. For complex requests, we may require up to 30 working days and will notify you of any delay.
The menang 18 platform may contain links to third-party websites or services not under our control, such as licensed game software providers. This Privacy Policy does not apply to those third-party websites or services.
We encourage you to read the privacy policy of any third-party website you visit. menang 18 is not responsible for the privacy practices or content of any third-party websites.
Menang 18 services are exclusively for individuals aged 21 and above. We do not knowingly collect or process personal data from individuals under the age of 21.
Should we discover that personal data of an individual below the stipulated age limit has been collected without proper verification, we will take immediate action to delete that data and close the account in question.
Menang 18 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, new technologies, legal requirements, or other operational reasons.
When we make significant changes, we will notify you through one of the following methods:
Your continued use of menang 18 services after any amendments to this Privacy Policy are published will be considered your acceptance of the revised terms. We encourage you to review this page periodically to stay informed.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how menang 18 handles your personal data, we encourage you to reach out to us directly:
You also have the right to lodge a complaint with Malaysia Personal Data Protection Department if you believe that menang 18 has violated your privacy rights under PDPA 2010. However, we strongly encourage you to contact us first so we have the opportunity to address your concerns directly.